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How ba99 Handles Your Personal Information

When you open an account with us and use payment methods like JazzCash, Easypaisa, or Raast, we collect certain information to keep your account running and secure.

Account data protectionJazzCash & Easypaisa payment privacyYour right to access or delete dataCookie and device activityPakistan-applicable where local law permits
ba99 How ba99 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across all account pages and payment flows. When you fund your account via Raast or Easypaisa, the transaction travels over an encrypted connection from your mobile app to our payment processor. We do not sell your personal data to third parties for marketing. Cookies on our platform track your session state and preferences — not your activity on other websites. You can clear or block cookies in your browser or mobile settings without losing your account access.

Encrypted Payment Data

Every JazzCash, Easypaisa and Raast transaction is processed over SSL. Your wallet number is used only to confirm the payment and is not stored in plain text.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your settings. You can manage these through your browser without affecting your account balance or history.

Data Retention Policy

Account records are kept while your account is active. After you close your account, we retain only what applicable rules require, then delete or anonymise the rest.

Third-Party Sharing

We share data only with payment processors like JazzCash and Easypaisa to complete your transactions, and with fraud-prevention services. We do not sell your data.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct or remove the data we hold on your account, our support team is the right first stop. Whether your question is about a JazzCash deposit record, an Easypaisa transaction history, or simply what profile data we store, you can reach us through the channels below. We aim to respond to data-related requests within a reasonable window and will confirm receipt when your message arrives.

Live Chat Start a live chat session from within your account dashboard. This is the fastest path for urgent data queries or account-access concerns.
Email Support Send your privacy request or data-access query to our support email. Include your registered account details so we can locate your records without delay.
Account Help Centre Visit the Help section inside your account for step-by-step guidance on downloading your data, updating your details, or closing your account.

Common Questions About Your Privacy on ba99

These are the questions we hear most often about how we handle account data, payment records and your rights as someone who uses our platform in Pakistan where local law permits.

We collect your name, contact number, email address and account credentials at registration. If you deposit via JazzCash or Easypaisa, we also log the wallet reference tied to that transaction.

No. Your mobile wallet PIN never reaches us. We only receive a transaction confirmation reference from JazzCash or Easypaisa after your payment is authorised on their end.

Yes. Contact our support team through live chat or email with your registered account details. We will locate your records and send you a summary of what we hold.

Send a deletion request via email or live chat. We will close your account and remove personal data that is not required to be kept under applicable rules. We confirm when this is done.

We share data only with payment processors such as JazzCash, Easypaisa and Raast to complete transactions, and with fraud-prevention partners. We do not sell personal data to advertisers.

We use session cookies for login state and preference cookies for your settings. You can block or clear them in your mobile browser settings without losing your account or balance.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.